MACROLANINTEGRATED TECHNOLOGY
Macrolan Integrated Technology supplies wholesale connectivity, voice and infrastructure to South African ISPs and carriers — and full-stack technology solutions directly to business. Voice, connectivity, SaaS, fibre builds, hotspots and cyber security, on one contract, on a term that matches how you actually operate.
Macrolan sits underneath South Africa's ISPs and carriers as a wholesale partner, and sits directly inside businesses as a full-stack technology provider. Same infrastructure, same NOC, same SLA — two ways in.
Wholesale voice, data and infrastructure capacity, plus white-label products you can put your own brand on and resell to your customers.
Every service your business needs to run — voice, connectivity, software, security — under one contract, with one point of accountability.
Click a tab to see the offering, who it's built for, and the detail behind it.
Cloud PABX and hosted extensions on the BACKSPACE platform for businesses that want transparent, per-second billing and no hidden extension fees.
For ISPs and carriers, the same platform underwrites wholesale SIP trunking and voice termination capacity you can resell under your own brand.
Enterprise Layer 2 fibre and wireless with multi-path redundancy across DFA, Link Africa, Liquid and Openserve, engineered so no single carrier outage takes you offline.
For ISPs, this doubles as wholesale bandwidth and backhaul capacity — the same redundancy passed through to your own network.
The client portal, NOC/SLA dashboard, and billing & provisioning platforms that run your account with Macrolan — available white-labelled for ISP partners who want to offer them to their own customers.
Last-mile and greenfield fibre rollout — FTTH/FTTB builds, estate and business-park connectivity projects, civils and splicing — for property developers, businesses and ISPs that need infrastructure built out to new sites.
Public and guest WiFi with captive portal, analytics and monetisation options — deployed directly for hospitality, retail and public venues, or offered by ISP partners as a managed hotspot product under their own brand.
Managed network security — perimeter firewalls, endpoint protection, 24/7 threat monitoring and incident response — protecting both enterprise networks and the infrastructure ISP partners run on Macrolan capacity.
Instead of one rigid contract length, you choose the term that suits your budget cycle or your rollout plan — and your fibre, voice and hardware ecosystem is structured around it.
The problem with standard ISPs: most telecommunications providers offer a single, rigid contract length. If your business or your network plans change, you're stuck — or you pay a penalty to get out.
The Macrolan approach: pick a 12, 24, 36, 48 or 60-month term. Shorter terms give maximum flexibility for pilots and fast-changing environments; longer terms unlock a fuller hardware refresh allowance and priority upgrade paths.
You're never locked into infrastructure that no longer fits your business or your network — every term includes a clear path to upgrade, renew or exit, for direct clients and wholesale partners alike.
No vague "best effort" language. This is the exact matrix our NOC is measured against, every month, at the demarcation point — for direct clients and wholesale partners on the same infrastructure.
| Severity | Response Time | Resolution Target | Escalation Level |
|---|---|---|---|
| P1 Critical | 10 Minutes | 4 Hours | NOC Level 1 – 2 |
| P2 High | 10 Minutes | 1 Business Day | NOC Level 1 – 2 |
| P3 Normal | 15 Minutes | 3 Business Days | Level 1 Support |
| P4 Low | 30 Minutes | 5 Business Days | Level 1 Support |
Four short steps to a preliminary solution overview — whether you're a business after one contract for everything, or an ISP after wholesale capacity. No obligation.